Tourism, Travel & Hospitality Management students stand around a white marble bar and look toward a speaker outside of the frame

Tourism, Travel & Hospitality Management

Our accredited Tourism, Travel & Hospitality Management diploma program is a comprehensive education designed to help you prepare for a career across the hospitality industry, including hotels, resorts, airlines, event companies and more.

This program is currently offered in person at our New York City campus, as well as online.

Diploma Program

A Career with Global Potential

Do you want to see the world? Do you get enormous satisfaction out of making someone's day better? If so, training for a career in the tourism, travel and hospitality industries may be the perfect fit for you! A role in these interrelated industries could include working in luxury and boutique hotels and resorts, event planning and event management companies, cruises, airlines, theme parks, destination management companies, event venues and so much more. The Tourism, Travel & Hospitality Management program at the Ä¢¹½ÊÓƵ can be completed in less than a year, helping students prepare to launch their career as soon as possible.

The tourism, travel and hospitality fields are worlds in which great talent is rewarded — and promoted. With a solid education to support your career, and plenty of opportunities for growth in these exciting industries, you’ll have the potential to advance quickly and work with a diverse group of colleagues across a wide range of ages and nationalities.

Quick Facts

Program Name: Tourism, Travel & Hospitality Management

Program Duration: 8 or 12 months

Class Times: morning, afternoon, evening 

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Unique & Immersive Training

Full immersion is a well-documented way to learn, and ICE’s Tourism, Travel & Hospitality Management program leverages this technique. As a school located in one of the most famous tourism cities in the world, ICE New York offers a unique opportunity to learn both on and off campus. You’ll also start building a professional network on day one. Your instructors, who are experienced and connected industry experts, and your dedicated Career Services Advisors can all open doors to a broad array of professional connections. An education specifically dedicated to the hospitality mindset lays the foundation for a wide variety of potential career paths while exposing you to exactly what it takes to run a hospitality-based business. Businesses in this industry include large international hotel chains, boutique hotels, bed and breakfasts, airlines, cruise lines, event spaces and much more.

Tourism, Travel & Hospitality Management students stand at a bar during a field trip to learn about food & beverage management

Real-World Hospitality Education

ICE’s Tourism, Travel & Hospitality Management curriculum takes an innovative and pragmatic approach by going beyond classroom and textbook instruction with interactive simulations, field trips, guest lectures, and an externship  to provide real-world experience in a tourism, travel or hospitality business. This program is designed to set students on exciting and rewarding career paths. We teach effective management skills and best practices for making a tourism, travel or hospitality business profitable. We also explore the important commonalities between these unique industries, including how to cultivate a ‘hospitality mindset’ centered on providing clients and guests with a positive, individualized experience. 

These abilities can provide a competitive advantage to anyone interested in a tourism, travel or hospitality career.

Tourism, Travel & Hospitality students of various ages practice being staff and guest

Student Diversity Enriches Your Experience

Our students’ diverse goals and backgrounds enrich the classroom experience for everyone. A typical class might include international students, career changers, or recent high school and college graduates, all of whom share a passion for client service and creating memorable guest experiences. Our students also share the desire for a more efficient, hands-on education than traditional two- or four-year degree programs. That’s exactly what our Tourism, Travel & Hospitality Management diploma program offers — an efficient path toward your professional goals.

two women with suitcases check in at a hip hotel desk with a female receptionist

Put Your Ideas and Skills Into Action

There’s no better way to build your skill set than to apply classroom instruction in the real world. In the last segment of the program, you will embark on a 200-hour externship. Our dedicated Career Services team works individually with each student to help them find an externship placement that matches their personal career aspirations, goals and abilities. This hands-on experience can help you build a resume and a network of industry connections that can shape the rest of your career. An ICE externship can even turn into a full-time job offer, which it has for many ICE graduates. Your career can get started in as little as eight months! There are few programs in America that teach a similar breadth and depth of knowledge in such an accelerated fashion.

Tourism, Travel & Hospitality Management Program Schedule Options

Woman with white hair and bright red glasses wearing all black speaks to Tourism, Travel & Hospitality Management students

To provide the utmost flexibility, your on-campus curriculum can be taken in a wide variety of schedule options, including morning, afternoon or evening. Classes meet three, four or five times per week at our New York campus. 

Tuition includes all books and supplies, so you’re fully equipped from day one. All Tourism, Travel & Hospitality Management program students are also eligible to take our popular Wine Essentials series at no additional charge. Visit our Tuition and Discounts page for complete information on the cost for specific class dates and times.

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Afternoon (8 months)

  • Hours: Mon.-Fri., 1 p.m.-5 p.m.
  • Start Date: April 29, 2025
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Evening (12 months)

  • Hours: Mon., Tues., Weds., Thurs., 6 p.m.-9 p.m.
  • Start Date: TBD
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Morning (12 months)

  • Hours: Mon., Weds., Fri., 8 a.m.-12 p.m.
  • Start Date: TBD

Dual Diploma Discount

Students enrolled in the Tourism, Travel & Hospitality Management diploma program have the opportunity to not only gain business expertise at ICE, but culinary expertise as well. Here’s how it works: Any Tourism, Travel & Hospitality Management student who enrolls in a second career diploma program, such as Culinary Arts, Pastry & Baking Arts or Plant-Based Culinary Arts, can receive a discount worth up to $4,000. Learn More>>

Take the Next Step Toward a Hospitality Career

The admissions process is the start of a lasting relationship with ICE. Your Admissions Representative will introduce you to the personal experience our school is known for. Their mission is to understand your career goals and help you select the right program(s) to fit your needs and interests.

Why Choose ICE

You know it's in you — the ambition to pursue a rewarding career in the tourism, travel or hospitality industries. ICE is ready to help you achieve your career dreams.

12 Reasons Why You Should Choose ICE. 

International Students

Like the cities our campuses inhabit, ICE is a hub of multiculturalism. We’re proud to have had students from 44+ countries choose ICE for their career training and we celebrate the unique perspective an international student body provides. International students have the opportunity to gain knowledge and hands-on experience in America’s major food cities by attending our New York City or Los Angeles campuses and completing an industry externship. It’s no wonder students from around the world attend ICE.

Learn about International Students at ICE.

Resources:

Ready to take your interest in ICE further? Speak to an Admissions Representative about your personal goals, start your application or download our career brochure so you can access our program information anytime.

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NY Career Brochure

ICE’s Tourism, Travel & Hospitality Management program is taught in-person at our New York City campus in lower Manhattan. With over 74,000 square feet of classrooms, kitchens, demonstration spaces, a hydroponic farm, and a food, beverage and hospitality-oriented library, ICE’s New York campus embodies the hustle and bustle of the internationally renowned hospitality city it calls home. 

The 638-hour program consists of six modules divided into 11 courses, with the 11th course being a 200-hour off-site externship. Each student works closely with their personal career services advisor to find an externship placement that suits their interest, abilities and career goals — an opportunity that adds essential experience to the student’s resume and can lead directly to a job offer upon graduation. 

The Tourism, Travel & Hospitality Management training program is constructed as follows:

Course 1

INTRODUCTION TO TOURISM, TRAVEL & HOSPITALITY

38 hours

This course is an introduction to the travel, tourism and hospitality industries. It explores the many business areas that comprise these interrelated industries, including transportation providers, hotels, resorts, cruise ships, travel agencies and tour package sales. This course also discusses each business' roles and functions.

Course 2

GUEST SERVICES & THE HOSPITALITY MINDSET

40 hours

The concept of service is at the core of all public-facing enterprises. Developing a mindset centered on providing customers and guests with a positive, individualized experience, building an inclusive service culture and balancing extraordinary service with the other imperatives of the organization are the focus of this course.

Course 3

FINANCIAL CONCEPTS IN TOURISM, TRAVEL & LODGING

50 hours

Like most industries, success in the travel, tourism and lodging industries depends on ambition, hard work and numbers. Essentials like profit and loss statements, breakeven analysis, revenue management, budgeting and projections, and interpreting financial statements make up the core of this course.

Course 4

LODGING OPERATIONS MANAGEMENT

50 hours

Successfully managing a hotel, resort or event venue requires an awareness of every transaction and process that takes place from the time a guest checks in to the time they check out. This course provides students with a comprehensive look at the rooms division and the front and back office. Topics include PMS operation, reservation processes, security, record keeping and audit procedures. Housekeeping and maintenance operations and the best practices for effectively managing a successful guest environment are also covered.

Course 5

FOOD & BEVERAGE MANAGEMENT

40 hours

Restaurants, banquet halls, bars and lounges are part of many tourism enterprises. This course explores menu design, purchasing controls, dining room management and alcoholic beverage service.

Course 6

TRAVEL & TOURISM OPERATIONS MANAGEMENT

40 hours

Coordination of travel via plane, train, ship and vehicle is the focus of this course as it explores software, ticketing, reservations, customer service and logistics. Attractions, recreation and destinations are all key aspects of tourism. This course explores central concepts of tourism operations including modeling and forecasting tourism demand, the roles of destinations and attractions in the product mix and the relationships between industry sectors.

Course 7

HUMAN RESOURCES & SUPERVISION

48 hours

One of the most essential components of a successful enterprise is the people. This course teaches students how to effectively recruit, train, supervise and maintain the staff that will either make or break their business. Students are taught the skills needed to successfully manage a team-oriented staff through lectures and discussions about compensation, computerized human resource information systems, management techniques, union shops, inclusivity and employee discipline.

Course 8

PROMOTION, SALES & MARKETING

44 hours

Even the most extraordinary business can fail without proper branding. From marketing audits and evaluations to consumer targeting and strategic messaging, this course examines the sales office organization, sales cycle, technology tools for marketing, cross-promotions and sales force management required to optimize performance and reach the desired demographic. This course will also explore how digital marketing and public relations work together to enhance branding and messaging across a variety of channels.

Course 9

INTRODUCTION TO TOURISM & HOSPITALITY LAW

40 hours

This course provides an overview of the legal issues that confront hospitality and tourism businesses. Topics include contracts, legality and public policy, and consumer protection. Particular attention is paid to the issue of liability. Cases are studied and presented for discussion.

Course 10

MEETINGS & EVENT PLANNING

48 hours

As the size of conferences, conventions and galas grow, managers require complex management skills to create themes, organize timelines and coordinate catering and technical resources that include special audio/visual effects and lighting. This course provides students with an in-depth look at budgeting, site selection, ADA compliance and marketing.

Course 11

Externship

200 hours

At the end of their in-class training, students complete an externship to apply the skills they have gained. Students may choose to complete their externship within a broad range of tourism, travel and hospitality venues, such as hotels, airlines, cruise lines, event management companies and more.

Tourism, Travel & Hospitality: Thriving with Opportunity

The Global Force of Hospitality Management

The skills and mindset embedded in every aspect of ICE’s Tourism, Travel & Hospitality Management program aim to prepare students for meaningful and long careers in the trillion-dollar global hospitality industry. This ubiquitous industry consists of jobs in places like hotels, resorts, spas, casinos, airlines, theme parks, vacation rental companies, cruise ships, conference planning and event management businesses, convention centers, health clubs, sports and entertainment venues, country clubs and food and beverage services such as restaurants, caterers, and more.

The front desk in a modern hotel lobby

Industry Highlights

While the term 'hospitality industry' covers many different services, it can generally be defined through five different sectors: lodging, travel and tourism, food and beverage, recreation, and meetings and events.

The global hospitality industry is worth over $4.548 trillion as of 2022 and there are about 1.6 million people employed by the U.S.’s accommodation industry.  ()

In terms of job opportunities, the recent Economic Impact Report (EIR), revealed that there were 27 million new travel and tourism jobs in 2023. That same report found that the Travel & Tourism sector contributed 9.1% to the global GDP; an increase of 23.2% from 2022.

a woman in a hat and pink beach cover up walks along a pool deck with the ocean behind her

The Industry for Travelers

New York City welcomed 62.2 million visitors in 2023 alone, up from 56.7 million in 2022. Visitation is forecasted to surpass 2019 levels by the end of 2024. ().

An ICE student shakes hands with her teacher as she graduates from the Tourism, Travel & Hospitality Management program

Built on Diversity

 The tourism, travel and hospitality industries demand a multicultural, multigenerational workforce. These industries do not discriminate, they enable. Career momentum within the hospitality industry is well documented, as larger organizations have structured training programs and offer managers the opportunity to transfer to other locations across the globe. The world of hotels and tourism provides an opportunity for exposure to everything from family-owned bed & breakfasts, to the ability to climb the corporate ladder at some of the world’s largest hospitality companies and hotel brands. 

The Bureau of Labor Statistics' (BLS) projects the US economy to add 1.9 million leisure and hospitality jobs by 2031 (that's 23.1% of all new jobs projected) calling it "the fastest [growing] of any sector at an annual rate of 1.3%" (). 

2023 reporting shows workers ages 45 and older making up 28% of the leisure and hospitality workforce (). It is not uncommon for restaurants, hotels, resorts and other hospitality businesses to have four or more generations of employees proudly working alongside one another toward the common goal of providing guests an unforgettable experience.

 

Screen shot of a digital hotel lobby on simulation software used by Tourism, Travel & Hospitality Management students to practice in a virtual world

Education through Simulation

The program's case study simulations enable students to create their own virtual world. Whether it be a hotel, resort or restaurant, the simulations provide hands-on experience; students enter details such as how many guests are staying at the property, what time of day the housekeeping team will reach each floor, and how to dispatch engineering teams to prioritize and solve guest issues. 

In the same virtual world, students are given the freedom to design a restaurant, selecting styles, seating layouts, kitchen orientations and more with real-time financial reports based on occupancy rates and dining covers (how many people you serve per seating). Students can even access research reports for nearby competitors. Beyond the operational simulations students have access to test environments where they can account for the revenue impact of external factors like social media and customer review platforms. 

With this kind of hands-on training, students have the ability to test-drive ideas and better understand the effects of all, even seemingly innocuous, choices and actions made in the design and operation of a wide variety of hospitality environments. These simulations are a component of nearly every course within the curriculum.

ICE Hospitality Management Students take a field trip to the Ace Hotel in New York City

Guest Lectures

The Tourism, Travel & Hospitality Management program takes full advantage of ICE's location in New York City by inviting successful hoteliers and hospitality management professionals to give lectures on campus. 


Guest speakers have included:

  • Marlene Poynder, General Manager, The Conrad Hotel
  • Mathew Dempsey, General Manager, Dylan Hotel
  • Louis Shapiro, Director of Human Resources, Hotel Central Park
  • Michael Griffin, Assistant Director of Rooms, Hotel Eventi by Kimpton Hotels
  • Marco Gianni, General Manager, The Michelangelo Hotel
close up of a restaurant table with a bread basket and a plate of fine dining food- crusted fish on greens

Get the full picture

A well-rounded education sets you apart, so we encourage all students with a desire to build a career in the hospitality field to get their hands dirty. Our New York City campus offers hands-on, short-term classes in cooking, baking and beverage studies through our Recreational division. These classes not only help build your own skills, but also give insight into what your colleagues in the food and beverage sector of hotels and restaurants do. ICE’s Wine Essentials series is available to our Tourism, Travel & Hospitality Management students at no extra charge. Additionally, students and alumni receive a discounted rate on all Recreational classes offered by ICE. These include bartending basics, knife skills, advanced plating techniques, and more.